- PROVISIONS APPLICABLE AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
All reservations for stays in our guest rooms are governed by these general terms and conditions. Unless otherwise stipulated, the client is deemed to have read these terms and conditions and to have accepted all the clauses thereof at the latest upon taking possession of the room.
- ESTABLISHMENT OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation takes effect and constitutes a rental agreement once owner validates the rental demand asked by the client (via Booking.com, via de website www.lamaisonenpierre.be of via email). Taking possession of the room also constitutes a rental agreement. The prices are understood inclusive of all charges, excluding any supplements (drinks, jacuzzi, take-away lunch…).
The balance due for the stay is to be settled upon arrival at the owner’s. Payment for consumption and additional services not provided for in advance will be made to the owner at the end of the stay. Unless otherwise indicated, all payments effected on site are made in cash only.
If the stay is at least 2 nights, an advance of 1 night by room will be required. Payment within the requested time by email is worth booking.
- CANCELLING THE CONTRACT
The owner must be notified by letter, or e-mail of any cancellation by the client.
- If the cancellation is made in the 30 days before the start of the stay, the owner will charge all cost.
- If the cancellation is made 30 days before the start of the stay, the client msut pay 50% of his/her stay.
- If the stay is cut short, the owner retains the price corresponding to the cost of the accommodation and the additional services requested but not used.
- If the stay is cancelled by the owner before the start date of the stay, he must inform the client of this by all possible means and send confirmation by recorded delivery with acknowledgement of receipt. The sums paid will be refunded to the client immediately, without prejudice to claims for compensation for any loss suffered. Except in cases of force majeure, the client will also receive compensation equal to half the price of the stay if the cancellation is made less than 48 hours before the start of the stay, or will be offered accommodation of the same quality or superior quality at the price of his reservation.
- ARRIVAL, DEPARTURE AND LENGTH OF STAY
The client must arrive on the day stated, at the time indicated. As a legal obligation, the client will be requested, immediately upon arrival, to provide the information necessary for the clearance of tourist traffic (name and address, identity number, etc.). In the event of a late or deferred arrival, the client must inform the owner. If the client has not appeared within an hour following the day and time indicated for the start of the stay, the reservation becomes invalid and the owner may have his guest rooms at his disposal.
In this case the cancellation rules of a concellation during the 5 days before the start of the stay will be applicable.
Unless otherwise agreed with the owner, client will leave before 10.30 am.
In the event of a booking for a specified period in excess of 15 days, or for an indefinite period, the parties will draw up an inventory of fixtures and fittings in the presence of both. Clients who make a reservation with an owner for a specific period may not under any circumstances assert any right whatsoever to remain in the premises beyond the scheduled period. Transfer and subletting are forbidden.
- USE AND OCCUPATION OF THE PREMISES
The client must respect the quiet nature of the premises and use them as intended. He will bear in mind the peace and quiet of the other occupants and of the owner. Parents will ensure that their children abide by the rules of life in the premises.
The stay is reserved for a specific number of people. If the number of clients exceeds this number, the owner is entitled to refuse the additional clients or to oblige the client to reserve another room (if available) to accommodate these clients, at the price indicated. This refusal may not under any circumstances be considered a modification or a breach of contract at the initiative of the owner, so that should the client leave, no reimbursement may be considered.
Pets are not accepted. If this rule is not observed, the owner is entitled to refuse to allow the client to enter the room. This refusal may not under any circumstances be considered a modification or a breach of contract at the initiative of the owner, so that should the client leave, no reimbursement may be considered.
Clients are asked not to smoke in their room to avoid accidents which may harm the quality and atmosphere of the accommodation. Clients undertake to return the room and furniture made available to them in good condition.
- DISPUTES
Any complaint relating to the inventory must be reported immediately to the owner.
For any other complaint relating to the stay,the court of the legal district of the place in which the building containing the rooms is located have sole jurisdiction.